GentleDesk answers routine resident and family questions instantly, drafts sensitive responses for your team to review, and escalates urgent concerns immediately. Three tiers of intelligent front desk support.
Tour scheduling, visiting hours, move-in checklists, billing questions — your team answers these hundreds of times a week while genuinely urgent concerns from families get buried in the noise. Something has to give.
GentleDesk knows the difference between a visiting hours question and a resident in distress. That's the whole point.
Most helpdesk platforms were built for tech support. Senior care is a different world.
Pre-trained on senior living front desk operations, family communication patterns, and operational escalation signals — not adapted from generic support tickets.
Tier 2 messages never send without human review. Your team reviews and approves every sensitive reply before it goes out. No autonomous communications without oversight.
Generic tools respond or they don't. GentleDesk routes: autonomous reply, draft-for-approval, or immediate escalation. The right action for every message, every time.
Every message, every response, every escalation logged with timestamps. Complete visibility for your team — nothing falls through.
From message received to action taken, in seconds not hours.
Resident, family, or prospect sends a message through your website, phone, or email.
GentleDesk classifies the message into Tier 1, 2, or 3 based on content and urgency signals.
Responds autonomously, drafts for approval, or escalates to staff. Every message gets the right treatment.
Every interaction is logged, categorized, and available for compliance review. Nothing falls through.
Get a free front desk burden review. We'll look at your current inquiry volume and show you where GentleDesk would take pressure off your team — no commitment required.
Thanks! We'll send your free front desk burden review within 24 hours. In the meantime, feel free to see it in action.
Senior care facilities shouldn't have to choose between answering routine questions and catching critical situations. GentleDesk ensures both happen, every time, around the clock.