Virtual Admin Agent for Senior Care

Your front desk never sleeps, never forgets, and always knows when to call for help

GentleDesk handles routine patient and family inquiries autonomously, drafts sensitive responses for your team, and escalates emergencies instantly. Three tiers of intelligent care.

Try the Live Demo View Dashboard

Admin staff are drowning in the same questions every day

Appointment confirmations, parking directions, portal resets, intake follow-ups. Your team answers these hundreds of times a week while genuinely urgent messages from families and patients get buried in the noise. Something has to give.

73%
of admin time spent on repetitive inquiries
156K
senior housing units needed by 2025 in the US
2x
growth in 85+ population by 2036
24/7
coverage families expect but staff can't provide

Three tiers. One agent. Zero missed messages.

GentleDesk knows the difference between a parking question and a post-surgical concern. That's the whole point.

Tier 1 — Autonomous

Responds instantly

Routine, no clinical judgment required. GentleDesk answers from your facility's knowledge base, immediately.
  • Appointment confirmations with date, time, location
  • "What do I bring?" sends intake checklist
  • Directions, parking, hours of operation
  • Patient portal login and password resets
  • After-hours acknowledgment with response timeline
Tier 2 — Draft + Approve

Drafts for your team

Time-sensitive but not emergent. GentleDesk prepares the response, your coordinator reviews before it sends.
  • Scheduling change requests with rescheduling options
  • Insurance and prior auth status inquiries
  • "My doctor hasn't called me back" follow-ups
  • Prescription refill routing
  • Test results availability notifications
Tier 3 — Immediate Escalation

Alerts your team now

Clinical or emotional urgency. GentleDesk does not respond. It escalates to the right person immediately.
  • Severe or worsening pain reported
  • Mentions of anxiety, fear, or depression
  • Post-surgical concerns (swelling, fever, wound)
  • Any mention of emergency, responds with 911
  • Expressed frustration or complaints

How GentleDesk works

From message received to action taken, in seconds not hours.

01

Message arrives

Patient or family member sends a call, text, email, or portal message to your facility.

02

Instant triage

GentleDesk classifies the message into Tier 1, 2, or 3 based on content, context, and clinical indicators.

03

Right action taken

Responds autonomously, drafts for approval, or escalates to staff. Every message gets the right treatment.

04

Full audit trail

Every interaction is logged, categorized, and available for compliance review. Nothing falls through.

Every family deserves a response. Every emergency deserves attention.

Senior care facilities shouldn't have to choose between answering routine questions and catching critical situations. GentleDesk ensures both happen, every time, around the clock.