Tier 1 — Autonomous
Visiting hours question
Tier 1 — Autonomous
Move-in and furniture question
Tier 1 — Autonomous
Tour scheduling request
Tier 2 — Draft + Approve
Billing discrepancy — staff draft generated
Tier 2 — Draft + Approve
Change in resident condition — care reassessment
Tier 2 — Draft + Approve
Family complaint — unresolved concern
Tier 3 — Immediate Escalation
Fall report — no staff contact yet
Tier 3 — Immediate Escalation
Wandering concern — immediate safety risk