Tier 1 - Routine
Appointment confirmation request
Tier 1 - Routine
Directions and parking question
Tier 1 - Routine
Patient portal login issue
Tier 2 - Needs Review
Reschedule + insurance mention
Tier 2 - Needs Review
Prescription refill + doctor callback
Tier 3 - Escalation
Chest pain + breathing difficulty
Tier 3 - Escalation
Fall report + complaint